Unsupported Bits Depth Error

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Unsupported Bits Depth Error

Post by pawanpatel » Tue Sep 10, 2013 10:50 AM

Hello,

I am getting attached error while viewing a tiff file. What may be reason for it? The windows viewer opens it perfectly.

File is here: http://www6.zippyshare.com/v/55369225/file.html

Thanks,
Pawan

Re: Unsupported Bits Depth Error

Post by Alex » Thu Sep 12, 2013 09:03 AM

Hello Pawan,

Your TIFF image does not have standard information about image necessary for correct loading of image.

We will update algorithm of TIFF parser and you will be able to load your image correctly in next version of SDK.

Best regards, Alexander

Re: Unsupported Bits Depth Error

Post by Alex » Mon Sep 16, 2013 11:54 AM

Hello Pawan,

In version 6.1.19.3 and 7.0.0.1 we have improved TIFF decoder for compatibility with TIFF files which contain not complete info about the image, now your image file can be loaded correctly.

Best regards, Alexander

Re: Unsupported Bits Depth Error

Post by pawanpatel » Tue Sep 24, 2013 11:03 AM

Hello Alex,

Thanks. I did download the version 7, but still the pages are not shown correctly. It does not throw the initial exception as it used to. But now the exception is shown in as "red" text in the viewer page itself. You can try with the sample tiff file provided in my initial post.

Note: strange thing is that "ImagingDemo.exe" shows error, while "MultipageTiffDemo.exe" shows it correctly.

Thanks,
Pawan

Re: Unsupported Bits Depth Error

Post by Alex » Tue Sep 24, 2013 12:42 PM

Hello Pawan,

Thank you for your message.

We have reproduced the issue, version with bug fix will be available shortly.

Best regards, Alexander

Re: Unsupported Bits Depth Error

Post by Alex » Fri Oct 04, 2013 08:20 AM

Hello Pawan,

Bug fix is available in version 7.0.0.3.

Best regards, Alexander

Re: Unsupported Bits Depth Error

Post by pawanpatel » Mon Oct 21, 2013 05:44 AM

Hello Alex,

I confirm it is working fine.

Thanks,
Pawan

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