Mouse clicks become unresponsive

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Mouse clicks become unresponsive

Post by BrendaB » Wed Sep 27, 2023 10:56 PM

We have a form where mouse clicking into the form fields stops responding. Appears frozen.
Reproduced in VintaSoft demo tool.

Steps to reproduce:
Mouse click rapidly into form field ~ 8-15 times.

Unable to attach form to this message.

Re: Mouse clicks become unresponsive

Post by Alex » Mon Oct 02, 2023 08:59 AM

Hello,

Thank you for information.

We tried to reproduce the problem in VintaSoft PDF Editor Demo ("[SdkInstallPath]\VintaSoft\Imaging .NET v12.2\Bin\DotNet4\AnyCPU\PdfEditorDemo.exe") with PdfTextFields.pdf file ("[SdkInstallPath]\VintaSoft\Imaging .NET v12.2\TestFiles\PdfTextFields.pdf") and was not able to reproduce the problem.

Please send us a step-by-step guide that allows to reproduce the problem in any VintaSoft demo.

Best regards, Alexander

Re: Mouse clicks become unresponsive

Post by BrendaB » Mon Oct 02, 2023 01:55 PM

Please advise how to submit the form that this can easily be reproduced in.

Re: Mouse clicks become unresponsive

Post by Alex » Mon Oct 02, 2023 02:13 PM

If you want to send us a PDF document with interactive form, please send the PDF document in email message to address support@vintasoft.com. Sent message will be automatically added to the VintaSoft User Portal at https://myaccount.vintasoft.com.

If PDF file is large, please upload PDF file to any free upload service, for example Google Drive, and send us (to support@vintasoft.com) URL for downloading the file. Please place file into ZIP-archive with strong password if PDF document contains sensitive data.

Best regards, Alexander

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