Hello Vanilla,
Please send the following information to
support@vintasoft.com:
1. What scanner do you use?
2. Log-file generated by VintaSoftTwain.NET Library
Here are steps which you should do to generate a log-file of scanner's work:
1. Set the IsLoggingEnabled property to True before the StartDevice method.
2. Set the path to log-file with the LogFilePath property if path "c:\vstwain.log" is not accessible by your application.
3. Run your application.
4. Send us a log-file and detailed description of the problem.
Best regards, Alexander